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FAQs / Customer Service

What forms of payment do you accept?
Triple Eight currently accepts all transactions paid with Visa, Mastercard or American Express.

How secure are the transactions on the Triple Eight site?
To ensure maximum security, we use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.  We have established a Secure Shopping Guarantee for every transaction that you make with www.triple8.com.

How will you contact me regarding my order, order status and order tracking?
Once you have completed your order through our website, Triple Eight will send you an email with your order details and your order confirmation number.  Please contact us at 516-883-8889 or via email at info@triple8.com should you need any additional information concerning your order.  Online orders typically ship the next business day.

Returns / Warranties
What is your return policy? Can I return an item that I am not satisfied with?
Your satisfaction is very important to us.  If you are not completely satisfied with your order, you may return the merchandise in its original condition with all the packaging to Triple Eight via a traceable shipping service within 30 days from the receipt of your order.  Email us your order number at info@triple8.com to receive a Return Authorization and Ship To instructions.  While we do not cover the cost for items that are being returned for personal preference, we will gladly cover the shipping for any item that is defective or does not properly withstand normal wear and tear (90 days for pads and gloves, and 180 days for helmets).

What if an item is defective or breaks?
If you receive a defective or broken item, please contact us immediately at 516-883-8889 or via email at info@triple8.com.  Please provide the name of the item you ordered along with your order date and your order confirmation number from the email you received.  Triple Eight will make every reasonable effort to replace this item as quickly as possible.  If an item breaks within 90 days for pads and gloves, and within 180 days for helmets, please contact us immediately at 516-883-8889 or via email at info@triple8.com.  Again, we will make every reasonable effort to replace a broken item that is under warranty and ship this item to you as soon as possible.

I returned my item.  When can I expect my refund to be processed?
Triple Eight makes every effort to expedite the processing of your refund or exchange.  Once we receive your package, please allow 3 - 5 business days for your refund or exchange request to be processed.

How do I track my order?
Triple Eight uses UPS for all of our shipping.  Once we have emailed you your order confirmation, you can contact us at 516-883-8889 or via email at info@triple8.com for your UPS tracking number.  You can then track the status of your order online on the UPS site.

What are your standard shipping costs?
Triple Eight charges a flat fee of $10.00 for orders up to $50.00, $15.00 for orders $50.00 - $100.00, and $20.00 for all orders over $100.00 to ship anywhere in the continental United States.

Are there various shipping options?
We currently only offer one standard shipping option - UPS Ground.  If you need your shipment expedited faster than UPS Ground or need something shipped outside of the continental United States, please contact us at 516-883-8889 or via email at info@triple8.com.

Do you accept international shipping addresses?
Triple Eight currently only ships to addresses in the continental United States.  In addition, we’re unable to ship to APO addresses or PO boxes.  Should you have any questions regarding obtaining our product internationally, please contact us at 516-883-8889 or via email at info@triple8.com and we’ll be happy to assist.

Legal Disclaimer
Are there any product warnings?
Yes, as with any protective gear including helmets and protective pads, Triple Eight products cannot protect against all possible impacts.  Serious injury or death could occur.  To read our complete Legal Disclaimer, please click here.

Privacy Policy
Does Triple Eight share any of the information it collects?
Triple Eight does not share any of your information with anyone.

About Triple Eight
When you think about action sports protective gear, the only name you need to know is Triple Eight.  There is no other protective gear company that delivers the craftsmanship, innovation and style as Triple Eight. Whether you are the veteran pro, the aspiring amatuer or a first timer, Triple Eight has you protected.
Carried by leading retailers around the world, Triple Eight is also the official protective gear supplier for Camp Woodward (leading global action sports camp), Stoked Mentoring (provides skateboard instruction and gear to inner city youth), and SkatePass (provides gear to public school systems throughout the U.S.).
Triple Eight products include various types of helmets, wrist guards, knee pads, elbow pads, hip protectors, shin guards, long board slide gloves and related accessories.  Our products are utilized in a variety of action sports that include skateboarding, snowboarding, in-line skating ("rollerblading"), biking, wakeboarding, roller derby, scooter and more. 
We built the company by always providing superior customer service.  We understand that our customers are busy.  If we don't ship on time, ship incomplete orders, are out of stock in certain products, ship defective items, or do not return calls and emails in a timely fashion, we are hurting our customers.  That, in turn, damages our own reputation.  So we have always taken great pride in doing what we say we're going to do and over delivering.  Triple Eight also delivers quality products at an affordable price. While there are certainly less expensive products on the market, we are confident that we provide the greatest value in quality versus price. Whatever your protective needs are, Triple Eight has you covered! 

If you have any additional questions that are not answered on this page, please do not hesitate to contact us at 516-883-8889 or via email at info@triple8.com.  We will make every effort to respond promptly to any questions.

Copyright 2009 Triple Eight Distribution Inc.  All Rights Reserved.  Legal Disclaimer & Privacy Policy.